Refunds & Returns Policy

Refunds & Returns Policy

Important legal note: The Consumer Protection Act (CPA) provides consumers with certain rights regarding quality, repairs, replacement and refunds. Schools should be aware of these rights and Suppliers must comply where applicable. SAFLII+1

3.1 Summary — Who handles refunds?

EduHub is a marketplace. Refunds and returns are handled by Suppliers. EduHub will facilitate communication but Suppliers retain responsibility for returns, refunds, repairs and replacements in accordance with their own policies and the CPA where applicable.

3.2 Supplier Responsibilities (must state on supplier listing)

Suppliers must:

  • Provide a clear returns and warranty policy on their listing;

  • Honour obligations under the Consumer Protection Act regarding quality, safety, and repair/replacement;

  • Provide a valid tax invoice for purchases and clearly indicate VAT status.

3.3 Typical Remedies Under CPA (Guidance)

  • Where goods are defective, unsafe or not of the quality reasonably expected, the consumer (which can include a School depending on circumstances) may require repair, replacement or refund. Suppliers are required to repair or replace — if repair fails, replacement or refund may be required. See CPA provisions for exact entitlements. SAFLII+1

3.4 How to Request a Return or Refund (Process for Schools)

  1. Contact the Supplier using the contact details on the order/listing. Provide order details, photos and a clear description.

  2. If unresolved after 5 business days, notify EduHub at support@myeduhub.co.za with full details and supporting documents. EduHub will open an investigation and attempt to mediate.

  3. If mediation fails, the School may pursue remedies under the CPA or by agreement with the Supplier.

3.5 Exceptions & Timelines

  • Suppliers may set reasonable return windows (e.g., 7–30 days) for non-defective goods — this must be publicly stated.

  • CPA contains mandatory minimum rights for defects and safety that cannot be waived. Check with a legal advisor for complex cases. SAFLII

Schools FAQs

Everything you need to know about registering with EduHub as a school.

  • EduHub is a comprehensive marketplace that connects schools across South Africa with verified educational suppliers. We provide a platform where schools can discover, compare, and purchase educational resources, equipment, and services from trusted vendors.

  • To register your school, click on the 'Register School' button on our homepage. You'll need to provide your school's registration details, contact information, and verification documents. Our team will review your application within 2-3 business days.

  • Yes, all suppliers undergo a rigorous verification process. We check their business registration, tax compliance, quality certifications, and customer references before approving them on our platform.

  • EduHub offers a wide range of educational products including textbooks, stationery, laboratory equipment, sports equipment, furniture, technology solutions, uniforms, and specialized learning resources for all grade levels.

  • Suppliers set their own competitive prices on EduHub. Schools can compare prices from multiple suppliers and often benefit from bulk discounts and special educational pricing. We also facilitate quote requests for large orders.

  • EduHub supports various payment methods including bank transfers, purchase orders, credit facilities, and secure online payments. Payment terms can be negotiated directly with suppliers based on your school's needs.

  • Delivery times vary by supplier and location. Most suppliers offer delivery within 3-7 business days for standard items. Specialized equipment may take longer. Each product listing shows estimated delivery times.

  • Yes, once your order is confirmed, you'll receive tracking information via email and SMS. You can also log into your EduHub account to monitor order status and delivery progress in real-time..

Supplier FAQs

Everything you need to know about joining EduHub as a supplier.

  • EduHub connects your business with schools and universities across Southern Africa. You create a profile, upload your products or services, and schools can browse, request quotes, and place orders directly through the platform.

  • Suppliers pay a monthly subscription of R300 to remain active on the platform. This fee covers listing, marketing, and access to schools across multiple cities. No hidden commissions are added unless otherwise agreed.

  • No. Our subscription runs on a month-to-month basis. You can cancel anytime if you no longer wish to participate.

  • We require a valid business registration certificate and proof of bank account. Optional documents like B-BBEE certificates and VAT certificates can strengthen your profile but are not compulsory.

  • Schools pay you directly for products and services. EduHub does not hold or delay your funds. Your monthly subscription fee is billed separately through PayFast/EFT.

  • Yes. You can list your services for specific cities or regions only, so you receive relevant leads from schools in your target area.

  • Your profile appears in city-specific supplier directories, category filters (e.g., stationery, IT support, cleaning services), and featured supplier sections. EduHub also promotes suppliers through newsletters and targeted outreach.

  • We offer onboarding guidance, featured supplier opportunities, and customer support via email. As the platform grows, suppliers will also benefit from analytics on how schools interact with their listings.

Join EduHub Today

Whether you're a supplier or an educational institution, get started in minutes.

List Your Business Register Your School