Supplier Code of Conduct

Supplier Code of Conduct (TEMPLATE — in-depth)

EduHub requires Suppliers to meet baseline standards to protect Schools and maintain quality. By listing you agree to the following:

6.1 Legal & Administrative Requirements

Be a legally registered business and comply with tax registration (SARS) and VAT where applicable. Provide company registration / ID and tax details on onboarding.
Maintain required licences and approvals for your service (e.g., catering: health and food safety certificates; transport: valid permits; construction: contractor certification).

6.2 Quality & Safety

Provide goods and services that are safe, fit-for-purpose, and of the quality reasonably expected.
For food/catering: comply with local health department regulations; maintain food safety, allergen labelling and hygiene practices.
For security and construction: comply with occupational health & safety standards.

6.3 Child Protection & Safeguarding

Suppliers and their staff who will interact with minors must follow child protection safeguards. Suppliers must not behave in a manner that endangers children; background checks are recommended where Supplier staff will have unsupervised access to learners.

6.4 Accurate Listings & Pricing

Keep product/service descriptions, images, prices and delivery estimates accurate. Notify EduHub immediately of changes.
Do not knowingly misrepresent credentials, references, or testimonials.

6.5 Ethical Conduct & Non-Discrimination

Do not engage in corrupt practices (bribery, kickbacks). Comply with public-sector procurement rules where applicable.
Treat all Schools equitably and avoid discriminatory pricing.

6.6 Insurance & Indemnity

Maintain appropriate public liability and professional indemnity insurance where services present risk (events, construction, catering). EduHub may request proof of insurance for high-risk categories.
Indemnify Schools and EduHub from Supplier acts/omissions arising from negligence or breach.

6.7 Data Protection & Confidentiality

Process personal information only for the purposes provided and in compliance with POPIA. Maintain confidentiality of School data and do not use contact lists for unrelated marketing without consent.

6.8 Remedial Actions & Enforcement

EduHub may warn, suspend or remove Suppliers for breaches of this Code. Severe or repeated breaches may result in permanent removal and reporting to authorities.

EduHub is a comprehensive marketplace that connects schools across South Africa with verified educational suppliers. We provide a platform where schools can discover, compare, and purchase educational resources, equipment, and services from trusted vendors.
To register your school, click on the 'Register School' button on our homepage. You'll need to provide your school's registration details, contact information, and verification documents. Our team will review your application within 2-3 business days.
Yes, all suppliers undergo a rigorous verification process. We check their business registration, tax compliance, quality certifications, and customer references before approving them on our platform.
EduHub offers a wide range of educational products including textbooks, stationery, laboratory equipment, sports equipment, furniture, technology solutions, uniforms, and specialized learning resources for all grade levels.
Suppliers set their own competitive prices on EduHub. Schools can compare prices from multiple suppliers and often benefit from bulk discounts and special educational pricing. We also facilitate quote requests for large orders.
EduHub supports various payment methods including bank transfers, purchase orders, credit facilities, and secure online payments. Payment terms can be negotiated directly with suppliers based on your school's needs.
Delivery times vary by supplier and location. Most suppliers offer delivery within 3-7 business days for standard items. Specialized equipment may take longer. Each product listing shows estimated delivery times.
Yes, once your order is confirmed, you'll receive tracking information via email and SMS. You can also log into your EduHub account to monitor order status and delivery progress in real-time..

EduHub connects your business with schools and universities across Southern Africa. You create a profile, upload your products or services, and schools can browse, request quotes, and place orders directly through the platform.
Suppliers pay a monthly subscription of R300 to remain active on the platform. This fee covers listing, marketing, and access to schools across multiple cities. No hidden commissions are added unless otherwise agreed.
No. Our subscription runs on a month-to-month basis. You can cancel anytime if you no longer wish to participate.
We require a valid business registration certificate and proof of bank account. Optional documents like B-BBEE certificates and VAT certificates can strengthen your profile but are not compulsory.
Schools pay you directly for products and services. EduHub does not hold or delay your funds. Your monthly subscription fee is billed separately through PayFast/EFT.
Yes. You can list your services for specific cities or regions only, so you receive relevant leads from schools in your target area.
Your profile appears in city-specific supplier directories, category filters (e.g., stationery, IT support, cleaning services), and featured supplier sections. EduHub also promotes suppliers through newsletters and targeted outreach.
We offer onboarding guidance, featured supplier opportunities, and customer support via email. As the platform grows, suppliers will also benefit from analytics on how schools interact with their listings.

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